FAQ's
1. How do I place an order on Byron Bay Goods?
Placing an order is simple! First, browse our product selection and choose what you want to buy. Click the “Add to Cart” button for each item you wish to purchase. Once you’re ready, proceed to checkout where you will enter your shipping and payment details. Finally, confirm your order to complete the purchase. You’ll receive a confirmation email shortly after!
2. What payment methods do you accept?
We accept a variety of secure payment methods, including:
- Credit cards (AMEX, Mastercard, Maestro, Visa)
- Apple Pay
- PayPal
- Klarna (for deferred payment options)
- EPS
- Immediate Payment (Instant bank transfer)
- Ideal
- Gpay
All payments are processed through SSL-encrypted channels for your security.
3. Can I modify or cancel my order after placing it?
Once an order is placed, we process it immediately, which means changes or cancellations may not be possible. If you realize you need to modify or cancel your order, please reach out to us as soon as possible, and we’ll do our best to assist you. However, we cannot guarantee any changes after the order is processed.
4. How much does shipping cost?
We’re happy to inform you that we offer FREE shipping on all orders! There are no hidden fees or minimum purchase requirements—what you see is what you pay!
5. How long does it take for my order to arrive?
After placing your order, we require 1-3 working days to process it. Once processed, delivery typically takes 8-12 working days, depending on your location. Please note that during busy periods, delivery times may vary slightly.
6. Can I track my order?
Yes! Once your order has been shipped, you’ll receive a tracking number via email. You can use this number to track your order in real-time through our courier’s website. If you need any assistance with tracking, feel free to contact us.
7. What if my item arrives damaged or defective?
We apologize for any inconvenience! If your item arrives damaged or defective, please contact us immediately with photos of the issue. We will assist you in processing a return or replacement. Please note that the item must meet our return conditions to qualify for a return.
8. How do I return an item?
We offer returns within 30 days of receipt, provided that the item is in its original condition and packaging. To return an item, email us at support@byronbay-goods.com with your order number, reason for the return, and photos (if applicable). We will send you the return address and instructions. Please note that you are responsible for return shipping costs.
9. Can I exchange an item?
Currently, we do not offer direct exchanges. However, you can return your item for a refund within 14 days of receipt, and then place a new order for the correct item. Please make sure the returned item meets our return conditions.
10. Do you offer gift cards?
At the moment, we do not offer gift cards, but this is something we may introduce in the future! Be sure to check back on our site for any updates or sign up for our newsletter to receive the latest news.
If your question is not listed here, please feel free to contact us via email at support@byronbay-goods.com or fill out our contact form, and we’ll be happy to assist you!